Rhombus operates from a 50,000 sq. ft. office space, part of which is currently being leased to a number of SMEs and start-up call centers. The commercial premises we lease comes with a number of advanced facilities such as comfortable seating space, high-speed internet connectivity, PC monitoring systems, in-house IT support staff and around-the-clock food & beverage facilities.

By leasing space from Rhombus, clients can enjoy the benefits of low capital expenditure and substantial cost savings. The prospect of leasing a fully functional call center facility for just $3 per hour is a very attractive alternative, especially for start-up call centers looking to expand their business without having to break the bank. It truly is the fastest, safest and cheapest way to get into business.

Infrastructure

• 250 seats spread over 13000 Sq Feet Office at Andheri East, a Prime Area for attracting IT and ITES Talent. Access to another 250 seats in the same building for expansion.
• 10 MBPS Internet Connection from Tata VSNL.
• Reliable VOIP infrastrucutre with two Tier 1 Vendors - Novanet and Trikon
• Sound Proofing on all walls and sound absorbtion panels on individual desks.
• Shared Reception area, Training Room,  conference room and Pantry
• Power by 2 vendors (Tata Power and Reliance Energy) with auto switch over
• UPS for all critical servers and equipments.
• Centrally Air conditioned
• 3 Dialers for different kind of usage - Concerto (Aspect Enseble Pro) ; Drishti and Asterisk
• A total of 15 servers for various applications
• 5 E1 (150 channels) Audiocodes Mediant 2000 VoIP Digital Media Gateway.
• Firewall and Antivirus
• Conference Room Provides Facility for Video Conferencing using Polycom and Presentations using a Projector
• Trained Security Guard at the gate.
• 2 IT Support personnel in each shift. Inhouse technology support for developing / integrating web based CRMs.
• 24/7 Operations
• Resume Data Bank of more than 5000 experienced Personnel in various fields. Members of Monster India

• Rhombus is the most cost competitive alternative, enabling clients to realize business growth with minimal capital expenditure.
• Rhombus offers state-of-the-art facilities.
• Rhombus is an experienced partner which believes in knowledge sharing.

FAQs

• Rates
  $600 per month i.e. $3 per hour for 200 hours (approx. 25 working days). For non-voice seats, the rates are US$500 per man month i.e $2.50 per hour.
   
• Terms of Payment
  Security deposit of the equivalent of one month’s rent plus one month’s rent in advance is mandatory.
   
• Minimum contract term
  3 months

When entering a new business arena, it is important to create a business plan that takes into account the various cost implications. Resources need to be directed towards increasing working capital, strengthening marketing and recruitment efforts and other growth-oriented activities.  

When setting up a call center, one realizes that it is one of the few service industries whose main focus is to maintain and exceed quality expectations. Primary manufacturing industry motivators like cost cutting end up taking the back seat in this case. The question remains – Lease or Buy?

Rhombus’s infrastructure leasing facility provides a cost competitive alternative that will easily solve your lease-or-buy dilemma. Given below is a detailed costing to assist you in making an informed decision to set up your call center.

Note: Costs given are bulk rates and have been calculated considering Andheri East (Mumbai) as the location. Costs will vary for different locations. Costs mentioned are costs which Rhombus has incurred while setting up its call center.

Costing for setting up a call center
	Number of Seats	20
		Rs.
1.	Rent Calculations
	Area Required @ Rs. 40 sq feet per seat	800	Sq Ft
	Rent Per sq feet - Per Sq Ft Per Month	40
	Total Rent Per Month	32,000
	Total Rent Per Seat	1,600
2.	Furniture & Fixtures
	Interiors @ Rs.800 per sq feet	800,000
	Air Conditioning for 8 Tonnes	150,000
	LAN Network and Telephone Wiring	100,000
	Total Cost	1,050,000
	Total Capex per seat	52,500
3.	Hardware
	EPBX & Predictive Dialer @ Rs.50000 (US$1100) per seat	1,000,000
	Audiocodes Mediant 2000 Single E1 Media Gateway	250,000
	Cisco Router	100,000
	Agents PC @ Rs.17000 per PC	340,000
	2 Servers @ Rs.50,000 per server	100,000
	Headsets and Dial Pad @ Rs.5000 per set	100,000
	Total Cost	1,890,000
	Total Hardware Per Seat	94,500
4.	Summary of Capex
	Furniture & Fixtures	1,050,000
	Hardware	1,890,000
	Total Capital Expenditure	2,940,000
	Total Capital Expenditure per seat	147,000
5.	Recurring Expenses Per Seat Per Month
	VoIP Minutes for 200 hours (12000 minutes @ Rs.0.88 per minute)	10,560
	Internet for 200 hours (12000 minutes @ Rs.0.19 per minute)	2,280
	Rent	1,600
	Electricity - Rs.15,000 per month / 20 seats	750
	Interest @ 1 % per month on Capex	1,470
	Refreshments - Rs.10,000 per month / 20 seats	500
	Maintainence Rs.10,000 per month / 20 seats	500
	IT Admin Rs.10,000 per month / 20 seats	500
	Total Expense per seat per month	18,160
	Total Monthly Outflow for 20 seats	363,200
6.	Calculation of Internet Cost
	Total Internet Cost per month for 512 KBPS (1:1) Bandwidth from MCI	45,000	Rs
	Total Minutes 12000 minutes for 20 seats	240,000	minutes
	Cost per minute	0.19	Rs
7.	Calculation of VoIP Minutes
	2 Cents per minute @ Rs.44.2 per dollar from MCI	88	paise
8.	Dry Lease Calculations
	US$600 per seat (US$3 per hour for 200 hours) @ Rs.44.2 per dollar	26,520
	Total Monthly cost for 20 seats	530,400
9.	Particulars	Buy	Lease
	Capital Expenditure	2,940,000	None
	Recurring Expenditure Per seat per month	18,160	26,520
	Time To Market	3 Months	1 Week
	Marketing for getting Campaigns	Self	No Cost
	HR Attendance Statements	Self	No Cost
	Activity Monitoring	Self	No Cost
	Email Accounts and Mailing Lists	Self	No Cost
	High End Tools for Presentations / Video Conferencing	Expensive	No Cost
	Option to Shut Down operations	Expensive	No Cost