Rhombus operates a call center division of its own, thus gaining extensive expertise and domain knowledge in the BPO industry over the years. We help transfer our industry know-how to our call center clients to enhance their business processes and increase the learning curve of start-up call centers. Given below are the products, services and facilities we specialize in that specifically cater to call centers.

• Infrastructure Leasing
  
  We offer advanced infrastructure and commercial facilities to call centers, including seating space, high-speed internet connectivity, PC monitoring systems, in-house IT support staff and around-the-clock food & beverage facilities. This option ensures substantial cost-savings and low capital expenditure for start-up call centers looking to expand their business.
  
  
• Watchdog-3
  
  This software product offers call centers the opportunity to monitor the activity on computer systems within their commercial premises for the purpose of monitoring the efficiency of their employees, identifying and preventing illicit and illegal activities during office hours, and to keep track of hardware components installed on computer systems, the theft of which is a common problem in the industry.
  
  
• SMSZone
  
  SMSZone is a web-based API software with an integrated payment gateway facility that provides SMS marketing and advertising solutions and supports bulk and toll-free SMSing. This software can be used by call centers to promote their organization to various stakeholders i.e. customers and shareholders.
  
  
• Internet & VOIP
  
  Call centers located in Mumbai can benefit from Rhombus’s high-speed internet and VOIP capabilities, which have been made available at extremely cost-effective rates.